Norfolk Clinic  

We all need a little help sometimes. With the right approach positive change can happen fast

FAQ's

What should I expect from the first session?


The initial consultation/ first session is an assessment (Standard/ or in depth if requested) to formulate a treatment plan that suits your individual needs. I will get you to fill out some forms that will take around 10/15 minutes to complete, we will then discuss the completed forms and your reasons you would like to have counselling/hypnotherapy. We can discuss any concerns or questions you may have and also whether I will be able to meet your needs or if you would benefit from a referral to another practitioner or service. 


How often will I have counselling sessions? 


Initially counselling/ hypnotherapy sessions are usually weekly  and last for 1 hour for both individuals and couples.  However we will discuss the frequency of your sessions in the initial consultation and at review point in your therapy and on discussion we may agree to changing sessions to fortnightly. 



How many sessions will I need?


This is unique to every client which we will discuss in you initial consultation session. I offer both short-term and long term therapy, some clients often feel six sessions is enough, some 10-12 and other clients may need or prefer long-term therapy. The number of sessions can be reviewed on a regular basis.

How much will my therapy cost and how will I pay?
Take a look at our web store (Click Here) for a full list of prices from in-depth assessments to sessions. Each of our services has an individual page on our website which includes a detailed list of prices. All sessions are paid for in advance via the web store, however we understand not everyone feels comfortable with this method so we can take payment over the phone 0191 5102228.

Is the service confidential? 


Confidentiality is important part of our  service. However on occasion there are exceptions to this rule where we may have to share information with a third party. If we believe that you or a third party is at risk, or in danger of serious harm, we may have to disclose some of your information to get you the help that you need. We will discuss this with you and get your consent before we disclose any of your information. 
What do I do if I need urgent help?
In the event that you or someone your are supporting requires urgent help, below is some information on where to go/ who to contact. 
Are you currently having overwhelming thoughts and/or feelings to hurt yourself or someone else? Are you planning to or attempting suicide?  If you feel you are in a crisis like this you can either call 999 or go straight to A&E, or, contact the initial response team who can offer specialist support and advice 24/7 on 0301231145. Alternatively if you need to talk to someone urgently you can call the Samaritans free phone number on 116 123.

What if I cancel a session?
Please click here to view our cancellation policy.


Do you keep records?

Yes, we maintain brief factual records of the contact we have with our clients so that we are providing a professional, effective and safe service. Records are stored in a secured place in accordance with the BPS and BACP eithical frameworks. You as a client have the right to ask to see information we hold.